Pursuant to EU Reg. 2016/679 (General Regulation on Data Protection or GDPR), VIVATICKET S.p.A. wish to inform you about the processing of your personal data.
1 - DATA CONTROLLERS
- 1.1 The data controller of the data collected through the vivaticket.com and vivaticket.it platforms is VIVATICKET S.p.A. a sole shareholder company (VIVATICKET) - Via Antonio Canova 16/20 40138 Bologna, Italy, in the person of the legal representative pro tempore. Pursuant to art. 37 GDPR, VIVATICKET S.p.A. has appointed the Data Protection Officer (DPO) who can be contacted at the e-mail address dpo@vivaticket.com for questions concerning the processing of personal data.
- 1.2 In case of purchase of access tickets on vivaticket platforms, another Data Controller is the Organizer who will be indicated in the event card during the purchase procedure.
2 - PURPOSE OF THE PROCESSING OF PERSONAL DATA
- 2.1 VIVATICKET S.p.A. will process your personal data for:
- manage the registration on the vivaticket platforms, necessary to use the services of the sites (specified in General Conditions for the use of the Vivaticket Service), including any requests for assistance and submission of complaints and service email communications pertaining to services or events purchased on vivaticket platforms; process based on the contract (ref. Art. 6 paragraph 1 letter b Reg. 2016/679).
- apply service fees, where applicable, for the pre-sale service of the access ticket, on the basis of the purchase contract (Article 6 paragraph 1 letter b Reg. 2016/679), including administrative and accounting purposes, possible transmission also by e-mail of commercial invoices, etc.;
- send newsletters, DEM and communications through e-mail for informational, promotional and marketing purposes, for the presentation of events, services or products related to the activity of the VIVATICKET companies. The activity may also be carried out in favour and in the interest of third-party companies (mainly event organizers or business partners), to which the transmission of personal data is not foreseen. The sending of communications is carried out on the basis of the consent expressed by the interested parties (Article 6 paragraph 1 letter a Reg. 2016/679). The issuance of admission tickets is guaranteed even in case of lack of consent;
- preference analysis: subject to your express consent (art. 6 par. 1 lett. a Reg. 2016/679), data related to your purchases (e.g. event category, event location, organizer, etc.) will be processed to assess your interests and preferences, to be used for sending targeted promotional communications. The activity involves the use of automated systems. Please refer to the Cookie Policy (insert link) for the collection of any additional browsing data. The issuance of tickets is guaranteed even in the case of lack of consent;
- soft spam: the e-mail coordinates provided during the purchase phase through the VIVATICKET channels may be used for the purpose of promoting products or services strictly related to those already purchased by the interested party. The processing is based on the legitimate interest of the Data Controller (Article 6 paragraph 1 letter f Reg. 2016/679), and takes place even without consent. The user can oppose at any time, according to the methods indicated in this policy;
- Allow navigation on Vivaticket sites through the use of cookies. For specifics on cookies, please read the Cookie Policy.
- Cart recovery: registered users who have used e-commerce without completing the purchase, will be sent, within the next 48 hours, reminder e-mails containing the invitation to recover the products originally selected. The service involves the use of automated systems. The processing of data takes place on the basis of the legitimate interest of the Data Controller (Article 6 paragraph 1 letter f Reg. 2016/679). The user can oppose at any time, according to the methods indicated in this policy.
- 2.2 The Organizer will process your data for:
- the issuance of the admission ticket and the management of participation in the event, on the basis of the purchase contract (Article 6 paragraph 1 letter b) Reg. 2016/679) as well as for the organizational and security obligations related to the event for which the access tickets are purchased. When you make a reservation on behalf of another person, you assume responsibility for the use and transmission of their data for the purpose of issuing the ticket..
3 - GEOLOCATION INFORMATION
Based on your browser configuration,
vivaticket platforms may be allowed to receive data about your geographical location, starting from an IP check. This information is always approximate and is automatically deleted at the end of the browsing session. In fact, vivaticket platforms do not store geolocation data, used only to improve the user's browsing experience.
4 - SOCIAL MEDIA
If registration to our platforms is done through Social Media accounts, VIVATICKET companies will be allowed to collect, store and use all email information, which will be handled as stated in this privacy policy. Information is also received from users when they interact with our pages, groups, accounts or posts on social media platforms. Users can disconnect their registration to vivaticket platforms carried out through third-party accounts at any time.
If you have given consent to the use of profiling cookies on the Site, VIVATICKET may process your data to show you marketing ads and content consistent with your tastes and interests, including advertisements within social platforms in accordance with the privacy policies adopted by those platforms. More information about the processing done through tracking tools is available in the Cookie Policy.
5- PROCESSING METHODS
Your data will be mainly processed with electronic tools, in the manner and within the limits necessary to pursue the aforementioned purposes, and in compliance with the principles set out in art. 5 of EU Reg. 2016/679. The data will be stored in electronic archives equipped with adequate security measures.
6 - DATA RENTION
VIVATICKET companies will keep your data for the time necessary to carry out the administrative, accounting and tax purposes relating to the relationship established and also deriving from the obligations established by law, in any case within the prescription terms set for the rights and obligations underlying the processing.
The registration to the
vivaticket sites and the related processing of data takes place until cancellation by the user.
The data collected for marketing and promotional purposes will be stored in our databases until the interested party exercises the right of opposition or cancellation through the methods made available as indicated in this statement.
The data relating to purchases, managed for administrative, accounting and tax purposes are kept in compliance with the terms established by law.
7 - DATA COMMUNICATION
Personal data are in any case communicated by the VIVATICKET companies to the Event Organizer for which access tickets are purchased, for the purposes referred to in point 2.2.a.The same data may be processed by persons in charge of processing connected to VIVATICKET companies, or by professionals and staff who need to process them for organizational and functional needs, as well as by any third parties involved, appointed as Data Processors, as they must participate in the performance of the activities due to guarantee the provision of VIVATICKET services. The processing will be limited only to the purposes related to the provision of the services offered. In particular, the data will be communicated, for example, to any server providers, to its sales network, shippers and affiliated carriers for the delivery of the tickets purchased, Contact companies and Call Centers for the management of the related services managed through the
vivaticket platforms. The updated list of Data Processors is available from the Data Controllers. The Processors have been instructed on security and protection of personal data, with the prohibition, in particular, to disseminate or communicate personal data to other third parties, except within the limits of the performance of services.
The data may be communicated to the Judicial Authority where required, also for organizational and security purposes related to the event, as well as for the controls required by current legislation.
The data will not be disseminated.
8 - MINORS OF YEARS 16
The
vivaticket platforms do not contain information or features or services directly intended for users under the age of 16.
VIVATICKET companies therefore invite all users who are under the age of 16 not to communicate their personal data under any circumstances without prior authorization from a parent or the holder of parental authority. If the VIVATICKET companies become aware of the fact that personal data have been provided by a person under the age of 16, they will immediately destroy them, also reserving the right to inhibit access to the services available on the
vivaticket platforms to any user who has hidden his minor age or who has otherwise communicated his personal data without the consent of those who exercise parental authority. In case of violation of the above by a minor under 16 years of age, VIVATICKET companies cannot be held responsible for the incident and will not be liable for claims for compensation for direct and / or indirect damages deriving from and resulting from such violation.
9 - TRANSFERS OF DATA TO THIRD COUNTRIES
Personal data collected through vivaticket platforms are not transferred outside the European Union, in case of transfer outside the European Union, the Data Controllers undertake to ensure compliance with articles 44 and following of EU Regulation 2016/679.
10 - RIGHTS OF THE DATA SUBJECTS
You, as "Data Subject", have specific rights (Article 12 et seq. EU Regulation 2016/679) as follows:
- obtain confirmation that personal data concerning you are being processed;
- know the content and origin of the data, the purposes and methods of processing;
- verify the accuracy, request the updating and correction of your data;
- or, when interested, request the integration, cancellation and transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed.
In particular, you have the right to:
- oppose at any time, for legitimate reasons, the processing of personal data concerning you even if pertinent to the purpose of collection, as well as the processing of personal data for the purpose of sending advertising material or profiling purposes;
- request data portability;
- revoke the consent expressed at any time, without affecting the legitimacy of the processing of data carried out by the Data Controllers on the basis of the consents expressed prior to the revocation.
The "My Vivaticket"
section of the site allows the data subject to access, modify or supplement their personal information, view the status of reservations and purchases, as well as easily manage their privacy preferences and consents given for data processing.
To exercise the rights listed above, you may in any case send a written request to the data controller:
VIVATICKET S.p.A. Società a socio unico, Via Antonio Canova 16/20 40138 Bologna.
Email: privacy@vivaticket.com
Finally, you have the right to lodge a complaint with a Data Protection Authority.
11 - APPLICABLE LAW
This Privacy Policy is governed by Italian national laws on the protection of personal data and by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, as well as on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).
12 - UPDATING OF THE INFORMATION NOTICE
This policy was last amended on December 19, 2024, and may be further amended. Any substantial change will be published on vivaticket websites. This information is always available on
vivaticket websites, also in the
"My Vivaticket - Privacy Preferences" section.